1.- Purpose

These General Terms and Conditions of Service Provision (hereinafter, General Conditions) apply to all orders requested from Traducciones Juradas Online through its legal entity Royal Elba SL by the Client and constitute a legally binding agreement between the Client and Royal Elba SL regarding the provision of translation and apostille services.

Should the parties expressly agree to work under specific conditions, the provisions of such Specific Conditions shall prevail over those conflicting with these General Conditions, while the remaining provisions shall remain unaffected. The possible invalidity of any provision shall not affect the validity of the remaining provisions.

The Client’s own General Conditions shall only apply after express written acceptance by Royal Elba SL.

From the acceptance of the quotation, the Client shall be deemed to accept these General Conditions without the need for further confirmation, unless changes are made within the established period. In such case, the General Conditions shall be provided again to the Client for acceptance.

The use of the web platform made available by Royal Elba SL and the submission of Original Material by the Client imply acceptance by the Client of all the General Conditions.

2.- Definitions

– Canarias Traduce: refers to the website brand www.traduccionesjuradas.online, a translation company managed by Royal Elba SL.

– Royal Elba SL: refers to any of the brands of Royal Elba SL, as well as its internal employees and authorised external collaborators.

– Client: refers to the person, company, organisation, etc., that commissions or pays for the work, or the person authorised to represent a company, organisation, etc.

– Sworn Translation: refers to the translation and certification carried out by a sworn translator certified by the MAEC or the corresponding authority in each case.

– Translation: refers to the transfer of a message from a Source Language into an equivalent message in a Target Language, according to professional standards and practices.

– Sworn Translator: refers to the internal employee or external collaborator of Royal Elba SL responsible for carrying out the sworn translation.

– Source Language: refers to the language in which the Original Material is written.

– Target Language: refers to the language into which the content of the Original Material must be translated.

– Original Material: refers to the documents and other material delivered to Royal Elba SL for the provision of sworn translation services.

– Final Material: refers to the final translated and certified version of the Original Material.

– Urgent: refers to orders whose delivery deadline is expressly identified as Urgent courier delivery.

3.- Quotations

The quotation provided by Royal Elba SL is free of charge and without obligation.

During the quotation phase, the Client must provide Royal Elba SL with the information necessary for the correct preparation of the quotation.

The quotation provided by Royal Elba SL includes:

• The sworn translation service, including certification, signature and official stamp;
• The type of document;
• The language combination;
• The number of copies requested;
• The total cost of the order;
• Applicable taxes and charges;
• The approximate delivery date.

4.- Prices and Rates

Unless otherwise specified, prices include taxes but do not include shipping costs.

Royal Elba SL reserves the right to modify prices, rates and estimated delivery dates indicated in previous quotations.

5.- Order

Orders shall be confirmed upon acceptance of the quotation and receipt of full advance payment.

If the Client fails to provide important information regarding the requested service, Royal Elba SL shall not be responsible for resulting delays or deficiencies.

6.- Service Provision

The Client declares and guarantees that the Original Material belongs to them or that they are authorised to use and transmit it.

The Service includes Translation, Sworn Translation, Apostille services and delivery according to the agreed method.

The Order shall be considered completed upon delivery of the sworn translation in PDF or paper format, duly certified, signed and stamped.

The Client is specifically informed that, in Spain, only paper versions bearing the sworn translator’s original signature and stamp are legally valid.

7.- Delivery Times

Delivery deadlines are approximate. Royal Elba SL shall use all reasonable means to comply with agreed deadlines.

Royal Elba SL shall not be responsible for delays caused by force majeure, illness, transport companies or circumstances beyond its control.

Royal Elba SL also offers collection from its office located at Calle Hermano Pedro 7, Local 2, 38670 Adeje, Santa Cruz de Tenerife.

8.- Order Modification / Cancellation

8.1.- Modifications or Additions

If the Client requests modifications to the Original Material during production, they must provide clear written instructions.

Royal Elba SL shall inform the Client about any additional costs or delays caused by such modifications.

8.2.- Order Cancellation

The Client may cancel the Order only if production has not yet started.

Orders already in production cannot be cancelled.

9.- Service Quality

Royal Elba SL shall provide services according to professional standards and with maximum fidelity to the original text.

Royal Elba SL declines responsibility for ambiguities, errors or inconsistencies contained in the Original Material.

10.- Complaints

Any complaint regarding the Service must be submitted in writing within thirty (30) calendar days from delivery.

If justified, Royal Elba SL shall review and correct the translation free of charge.

11.- Translation Errors

The following shall be considered translation errors:

• Serious grammatical or spelling mistakes.
• Untranslated fragments.
• Clearly incorrect meanings.

The following shall not be considered translation errors:

• Typographical errors.
• Stylistic preferences.
• Ambiguities in the Original Material.

12.- Limitation of Liability

Royal Elba SL exclusively provides sworn translations in accordance with Spanish legislation.

Royal Elba SL does not guarantee acceptance of translations by third parties where circumstances are beyond its control.

Royal Elba SL’s liability shall in all cases be limited to the amount paid for the Order.

13.- Payment Terms and Methods

The Client placing the Order shall be solely responsible for payment.

Invoices shall be issued electronically in PDF format.

Payments may be made by card, Bizum, bank transfer or cash unless otherwise agreed.

Late payments may incur penalties and administrative charges according to Spanish legislation.

14.- Ownership, Property and Usage Rights

All ownership and usage rights shall remain with Royal Elba SL until full payment has been made.

15.- Confidentiality

Royal Elba SL undertakes to maintain confidentiality regarding all information received before, during and after service provision.

All collaborators and employees are subject to confidentiality obligations.

16.- Data Protection

In accordance with applicable legislation, the Client’s personal data shall be processed for the management of contracted services and related administrative activities.

The Client may exercise their rights of access, rectification, deletion and objection by contacting Royal Elba SL.

17.- Modifications to the General Terms and Conditions

Royal Elba SL reserves the right to modify these General Terms and Conditions at any time without prior notice.

18.- Address and Notifications

The registered office of Royal Elba SL is located at C/ Hermano Pedro 7, Adeje, Santa Cruz de Tenerife, Spain.

Email address for notifications: info@elbatrad.com

Company registered in the Commercial Registry of Tenerife, Volume 3726, Folio 54, Section 8, Sheet TF-65846, Entry 1 – VAT No. B-42834002.

19.- Applicable Law and Jurisdiction

These General Terms and Conditions shall be governed by Spanish law.

Royal Elba SL and the Client expressly submit to the jurisdiction of the Courts and Tribunals of Adeje (Spain).